Frequently Asked Questions
Please find some commonly asked questions below, should
you require any further help or advice please call us on the number shown
above or email us using the contact page.
Q. What happens when I decide I want to leave
my property?
Most tenants will have signed a fixed term tenancy for either 6 or 12
months, in most circumstances you will be unable to leave your property
until this fixed term has expired. Please call one of our agents if you
are considering leaving your property. When your tenancy is coming to an
end we will contact you to discuss your renewal or termination options.
Q. I can't afford my rental payment this month,
what should I do?
Firstly don't panic, in most cases we can in conjunction with your landlord
allow you to make a rental payment on a different date, however you must
contact us so we are aware that there is a problem. If you don't contact
us you may incur late payment charges and even be evicted from your property.
Q. I want to make changes to the property I am
renting, is this possible?
This depends on your landlord and what changes you wish to make. You must
not make any changes without written approval from us or your landlord,
failure to do so could affect your security deposit at the end of your
tenancy. Please call us on 0845 643 5051 (local rate).
Q. Something has broken in the property, what
should I do?
You must contact us if there are any problems with the property no matter
how minor. If you or another tenant has caused damage you must still report
this to us.
Q. I want to renew my tenancy
You will receive a renewal letter from us approximately 2 months before
your existing tenancy is due for renewal. At this point you will have
the option to renew for another fixed term contract, usually 6, 12, 24
or 36 months, renew on a rolling month by month contract (this must be
approved by the landlord first) or end your tenancy and vacate the property.
Q. Where is my security deposit held?
In accordance with current government legislation your deposit is held
securely at www.depositprotection.com, you will receive confirmation from
the DPS along with your deposit ID and repayment ID, you must ensure you
keep this information in a safe place as this will be needed at the end
of your tenancy.
If you have further questions please call us
on 0845 643 5051 (local rate)
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